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In Pursuit of
Excellence

The Institute for Service Excellence and Good Governance (ISEGG) is an idea whose time has come.

The evolution of time has made it a reality that humans end up more and more in the service industry. This is as machines and technology in general take up the functions of production; which they do oftentimes more efficiently without human interference. 

Our Vision

To help achieve a socioeconomic culture anchored on good governance, social responsibility, and excellence in service delivery in accordance with global best practices and high ethical standards.

Mission

To daily endeavor to be a frontier organization that consistently promotes and advocates for excellent standards of service performance and delivery in every sector saddled with the responsibility of economic productivity.

Our Initiative

The institute was borne out of the observation that service providers tend to relegate the quest for service excellence to the background even if they initially try.

Since service is inevitable, why don’t we set standards?

“The role of ISEGG in the service and leadership sphere is to facilitate & institute the premium standards of performance in the corporate & public sector”
-Tope Fasua
The perversion and deliberate truncation of the process of service delivery is what manifests as corruption, and then translates into poverty, disease, and other inefficiencies in many economies around the world. But beyond merely providing service, we believe there is a need to seek for excellence. Aiming for customer delight – in the public and private sector – not only guarantees profit (for private sector), but also a satisfied, motivated and patriotic citizenry (for the public sector).
 
ISEGG, through premium professional networks, excellence-oriented capacity development orientation and re-orientation programs, vision driven partnerships, and practical career and organization enhancing programs, is an institution that sees to it that human capacity to perform in terms of skill, to deliver in terms of ethical conduct, and to coordinate in terms of systems and structure, remains at its highest possible standards.

SELF ASSESSMENT

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